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Defining Great Service

What is good service? When guest expectations are low, and we exceed them . . . not too exciting. But when guest expectations are high, and we manage to do even better, then we have accomplished something.

Attitude is Everything

Have you ever imagined being the hero of the day? Imagined yourself being one day rich and famous? We all have. Whether it is...

Courage: Taking the First Step

Courage. The power to make your own decisions. The ability to act despite all odds when you know you are right. The ability to stand apart from others when your convictions are more important than your popularity.

Patricia Ploss talks about her book “Letting Go” on Charlie Adams Show

Patricia Ploss talks about her new book Letting Go on the Charlie Adams Show. “Letting Go is close to home for me. As someone who...

Master or Slave? The Choice is Yours!

Across the world, there is mounting chaos. With recent ostentatious displays of disharmony, greed, and war, we see a world in turmoil. I wonder...

Are you willing to stand up for Truth?

So far, the answer appears to be a resounding “No!” for the majority of us. A friend of mine called me today and asked what...

An Immigrant Nation

Living in the Chicago area, I am reminded daily that we are a nation of immigrants and migrants. They are the ones that...

Joshua Tree Publishing’s New Book Release by Donal McCarthy

Joshua Tree Publishing's Donal McCarthy, author of the just released book Dònal Òg Series, with Ruchel Louis Coetzee, author of PULANI: A memoir of...

Meeting the Challenges of an Unexpected Family Trauma

There are so many types of traumas. I believe that everyone experiences trauma of one kind or another many times throughout life. We learn...

America’s Other Pandemic in 1918

In 1918 a strain of influenza called the Spanish Flu became one of the world's worst pandemics. Five hundred million people became infected...