What is good service? When guest expectations are low, and we exceed them . . . not too exciting. But when guest expectations are high, and we manage to do even better, then we have accomplished something.
The power to make your own decisions. The ability to act despite all odds when you know you are right. The ability to stand apart from others when your convictions are more important than your popularity.
The U.S.’s primary economic rival continues its efforts to be the predominant influencer in Asia. On September 16th, China submitted its official application to join the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP). The irony of this development is that the U.S. had once been the country leading the effort for concluding this agreement when it was known as the Trans-Pacific Partnership (TPP) Agreement.
A good friend in Michigan announced the very recent passing of his father. I never met his father, but the son, my friend, is someone with whom I have spent time discussing things professionally and also passing time as we solved the world’s problems. The man was in his mid-nineties and a World War II veteran. A year has passed since I received a similar announcement from another friend in New York. In the latter case, I had met her father once, and we had dined together, having had a great, enjoyable and memorable evening.
Derek DelGaudio’s In & Of Itself is a film I can't explain. I believe it is one of the most poignant, emotionally moving, and challenging minutes I have spent. I have watched it three times in its entirety. Each time I go away feeling something inside of me has changed. And it has. I just can't explain it. I would encourage you to take that journey yourself. Turn your cell phone off and any other distractions. Turn off your inner dialogue and let the film flow to you.