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Must Read

Defining Great Service

What is good service? When guest expectations are low, and we exceed them . . . not too exciting. But when guest expectations are high, and we manage to do even better, then we have accomplished something.

Courage: Taking the First Step

Courage. The power to make your own decisions. The ability to act despite all odds when you know you are right. The ability to stand apart from others when your convictions are more important than your popularity.

Bound by Battle and Blood

That unforgettable day is approaching.  No, it isn’t a milestone birthday or a wedding anniversary.  It isn’t the birthday of a first-born child.  It’s...

An Immigrant Nation

Living in the Chicago area, I am reminded daily that we are a nation of immigrants and migrants. They are the ones that...

We are all Entrepreneurs

Whether you are a stay-at-home parent or a business executive, we are all running a small business, which is called our life.