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Defining Great Service

What is good service? When guest expectations are low, and we exceed them . . . not too exciting. But when guest expectations are high, and we manage to do even better, then we have accomplished something.

Attitude is Everything

Have you ever imagined being the hero of the day? Imagined yourself being one day rich and famous? We all have. Whether it is...

Courage: Taking the First Step

Courage. The power to make your own decisions. The ability to act despite all odds when you know you are right. The ability to stand apart from others when your convictions are more important than your popularity.

Patricia Ploss talks about her book “Letting Go” on Charlie Adams Show

Patricia Ploss talks about her new book Letting Go on the Charlie Adams Show. “Letting Go is close to home for me. As someone who...

Master or Slave? The Choice is Yours!

Across the world, there is mounting chaos. With recent ostentatious displays of disharmony, greed, and war, we see a world in turmoil. I wonder...

THE OWL IS WATCHING

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Defining Great Service

What is good service? When guest expectations are low, and we exceed them . . . not too exciting. But when guest expectations are high, and we manage to do even better, then we have accomplished something.

Attitude is Everything

Have you ever imagined being the hero of the day? Imagined yourself being one day rich and famous? We all have. Whether it is...

Courage: Taking the First Step

Courage. The power to make your own decisions. The ability to act despite all odds when you know you are right. The ability to stand apart from others when your convictions are more important than your popularity.

Patricia Ploss talks about her book “Letting Go” on Charlie Adams Show

Patricia Ploss talks about her new book Letting Go on the Charlie Adams Show. “Letting Go is close to home for me. As someone who...

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